Migration Administrative Assistant

Objective

We currently have exciting opportunities for experienced Migration Admins across our Sydney branches. We are recruiting for a job that will allow the successful candidate an opportunity to work with a cohesive team, gaining exposure to all aspects of a successful migration business.

In working with us, you will work in a supportive environment with a team of highly skilled and experienced agents. You will also interact with a variety of clients from diverse ethnic backgrounds. This role will offer you an opportunity to challenge yourself and gain a tremendous learning experience.

Roles/Responsibilities:

• Assist Registered Migration Agents with enquiries, collection of documents, drafting, data checking, preparation of visa applications
• Prepare Skills Assessments, Sponsorship, Nomination and Visa applications;
• Carry out legal research using available sources when required
• General clerical duties, such as collecting, scanning and electronic filing of documents
• Ensuring client spreadsheets and information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards
• Meet and greet clients, as required.
• Liaise with clients over the phone, email and in-person, assist with their enquiries and provide updates on their applications
• Screen phone calls, book enquiries and appointments for existing and new clients
• Liaise with external organisations/stakeholders as and when required
• Draft and manage emails
• Assist the Registered Migration Agent with follow-ups of action items
• Marketing support – tag clients, maintain client lists, bulk mailouts.
• Reception duties as and when required
• Effectively coordinate and manage the day to day work
• Attend any training sessions provided by the RMA or the organisation, to brush up on job-skills
• Acknowledge internal communication in a timely manner
• High calibre work ethic and customer service to be upheld at all times while performing the above tasks

Key Behavioural Competencies:

• An energetic and creative personality, with a ‘can-do’ attitude
• Ability to work in a collaborative team but also autonomously cater to tight deadlines and manage conflicting priorities and client expectations
• Experience working in a professional service environment
• High calibre work ethic and customer service to be upheld at all times while performing the above tasks

Qualifications:

• Gradate in any discipline (essential)
• Pursuing coursework to become a Registered Migration Agent (Preferable)

Skills:

• Strong written and verbal communication skills, combined with an eye for detail and accuracy
• Strong technical knowledge with respect to the current Australian immigration laws and policy
• Intermediate to advanced Microsoft office (Word, Excel, PowerPoint and Outlook) and Adobe skills

(The Position Description is intended to be a general representation of the responsibilities and requirements of the role. However, the description is not all inclusive and responsibilities are subject to change and evolve over time.)